Public help centre / Contacting the Health In A Box team

Contacting the Health In A Box™ team

If you can’t find what you need in this Help Centre, we’re here to help.

How to reach us

Questions about our Programs

Not sure what program is right for you? Reach out and let us know what your concerned about and any questions, and we’ll get back to you.

Tech Issues: What to include in your message

To help us help you resolve technical issues faster, please :

  • Email us from the email address you used to sign up.
  • Include your full name used to sign up
  • A clear description of what you’re trying to do or what’s happening.
  • A screenshot if you can take one — it speeds things up significantly.

What’s not for support

Please don’t email support for:

  • Medical emergencies — call 911 or go to your nearest emergency department.
  • Clinical questions about your results — your naturopathic doctor is the right person. Book a follow-up session through My Wellness File™.

⚠️ Health In A Box™ is preventive health and is not a substitute for medical care. If you have a medical emergency, call 911 or visit your nearest emergency department.