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Refund Policy

Returns

There are no refunds - all sales are final.

There are certain situations where partial refunds are granted as the sole discretion of Health-in-a-Box.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Exchanges (if applicable)

All of our test kits are exempt from exchanges of any kind. Electronic devices can be exchanged for defective devices only.
  

Shipping

To return your product, you should mail your product to: 4120 Yonge Street Suite 306, Toronto, Ontario, CA, M2P 2B8

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will not be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.